Refund policy
At Covenant Tribe Media, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund policy to address your concerns.
1. Returns
- Eligibility: Items must be in their original condition, unused, and with all tags and packaging intact to be eligible for a return.
- Time Frame: You have [insert number] days from the date of receipt to initiate a return.
- Process: To start a return, please contact us at [Insert Contact Email] with your order number and reason for return. We will provide instructions on how to return your item.
2. Refunds
- Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within [insert number] business days and automatically applied to your original method of payment.
- Shipping Costs: Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.
3. Exchanges
If you need to exchange an item for a different size or variant, please contact us at [Insert Contact Email] to arrange the exchange. Exchanges are subject to product availability.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Digital downloads
- Customized or personalized items
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with details and photos of the damage. We will work with you to resolve the issue as quickly as possible.